Frequently Asked Questions

Although our Hourspace Heroes are here to answer any burning questions you might have, below you will find a list of commonly asked questions, for your convenience.

How do I list my place on Hourspace?

Very simply! Register an account as a Space Owner, once you’re done, you will see the option to add a listing. All listings are curated by us, so once you’ve submitted your beautiful space, we will be in touch with any questions or final touches before putting your listings live.

How do the payments work?

When a Space Owner approves a booking request, the Space Seeker is sent a payment link to follow and pay online using our fast and secure transaction gateway powered by PayFast. We hold payments up until the day of the event to ensure that events run smoothly and that each party upholds their end of the bargain. On the day of the event, we disburse the funds to the Space Owner via EFT to allow for a smooth transaction both ways.

How do I upgrade my place to featured?

Contact us at feature-me@hourspace.co and we will talk you through the process.

How to get a refund

If your booking didn’t quite go as planned, please email our support desk at refunds@hourspace.co with a breakdown of what happened, and we will guide you through the rest of the process.

Who can become a Space Owner?

Absolutely anyone with a beautiful space that they’d like to share with the community.

How can I get in touch with my guests?

Our platform provides a chat messaging system where you’re able to engage with prospective and confirmed guests.

How will I get paid?

On the day of the event, where a seeker has booked your space, we will disburse the booking total, minus our commission fee to your preferred bank account.

How do I cancel a reservation?

To cancel a reservation, make sure you review the specific space’s cancellation policy first to ensure you understand the terms. Then navigate to your Dashboard > Bookings – and click on the booking in mind. There you should see the option to cancel the booking.

Booking Questions

Can I make changes to a pending reservation request?

You can! Just reach out to the Space Owner directly and arrange for any changes that way. If we need to facilitate at any point of the process, we’ll jump in 🙂

How do I cancel a reservation request?

We advise all Space Owners not to cancel an already approved reservation request as this will lead to a bad rating on the platform. You can, however, decline a booking at time of request with feedback of your choice.

How do I check the status of my reservation?

Navigate to:

  1. Dashboard
  2. Bookings

There you will see a list of your bookings, and the status should be reflected in the booking details.

How do I find my reservation?

You can navigate to Dashboard > Bookings; this will have all the details you should be looking for. Every time a reservation is confirmed, you are also emailed a copy of the details, for your record.

When am I charged for a reservation?

You are charged for your booking only once the Space Owner confirms your booking.

Help on your reservations

What happens if my host cancels my reservation?

In almost all cases, you will be refunded your payment back in full.

What should I do if I forgot something at a place I stayed?

You’re welcome to contact the Space Owner directly, or reach out to us and we will gladly assist you.

Should I book if I have not heard back from the host?

We’re all very busy people, and we can’t guarantee that all Space Owners might respond as fast as we might like sometimes. If you’re urgently needing a response, please reach out to one of our Heroes and we will gladly assist in expediting your request on your behalf.

How do I share trip details with others?

In Dashboard > Bookings, you will find all the details you need about a reservation. There is a ‘print’ option on this screen for your convenience to either print a hard copy or ‘save as pdf’ and share with others.

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